Eastern Visayas: An Offshoring and Outsourcing Destination
The Region
One of the ways that the region can actually convert its educated (college graduates) manpower into a productive workforce is to enhance and set standards on its English curriculum in state colleges and universities in the region so that students even at their freshman year could be better speakers and by the time they graduate, they will then be ready and suitable for job in the BPO industry.
Presently, Tacloban City - although it is actually in Palo where the IT center is locatd - is being recognized by the radar of the BPO industry players and has been included in the O&O map around the world. It is only waiting its time to come, and some players are coming to the region though.
Our educational institutions should be pro-active on this industry and should read and update themselves on the roadmap of the BPO industry, of where it is heading where our human capital could be of usefullness.
The Roadmap 2010:
One of the plans of action on the Roadmap 2010 is finding talent to supply the need of the industry because this industry is labor intensive. In finding talents, the BPA/P aims to do the following:
Educational institutions should likewise do their share through curriculum enhancements even to the extent of offering course related to the industry. In fact, in Metro Manila call center academies are now sprouting offering courses for call center agents and transcriptionists. More and more high school graduates are now enrolling in this 6-month course ensuring them a job after graduation.
This is one opportunity we should not miss if we want to improve our economy in the region and bring progress in the rural areas.
One of the ways that the region can actually convert its educated (college graduates) manpower into a productive workforce is to enhance and set standards on its English curriculum in state colleges and universities in the region so that students even at their freshman year could be better speakers and by the time they graduate, they will then be ready and suitable for job in the BPO industry.
Presently, Tacloban City - although it is actually in Palo where the IT center is locatd - is being recognized by the radar of the BPO industry players and has been included in the O&O map around the world. It is only waiting its time to come, and some players are coming to the region though.
Our educational institutions should be pro-active on this industry and should read and update themselves on the roadmap of the BPO industry, of where it is heading where our human capital could be of usefullness.
The Roadmap 2010:
One of the plans of action on the Roadmap 2010 is finding talent to supply the need of the industry because this industry is labor intensive. In finding talents, the BPA/P aims to do the following:
- Training program that will increase the sustainability of workers,
- Converting near-hires into actual hires,
- Creating awareness of career opportunities that will help overcome misconceptions that have discouraged young people from applying,
- Tapping of alternative labor pools such as housewives, non-graduates and career-switchers'
- Scholarship to fund the education of potential agents and
- Partnering with industry requirements
Educational institutions should likewise do their share through curriculum enhancements even to the extent of offering course related to the industry. In fact, in Metro Manila call center academies are now sprouting offering courses for call center agents and transcriptionists. More and more high school graduates are now enrolling in this 6-month course ensuring them a job after graduation.
This is one opportunity we should not miss if we want to improve our economy in the region and bring progress in the rural areas.
posted by Marlet Badeo at 7/16/2008 11:43:00 AM
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